FAQ
How can I book an airport transfer service?
Please fill in the Booking form then we will send our offer by e-mail including all the details and pre-paid payment methods (bank transfer or credit card) you can choose from. As soon as we receive the official confirmation of the payment we confirm your service by e-mail.
Do you offer other transport routes?
We will take you anywhere you like. Please send us an email for an exact price quote.
Are your prices per person or per vehicle?
Prices are quoted per vehicle.
What is your airport pick up process?
Our colleague (a hostess) will be waiting for you at the arrival hall with a name board clearly displaying your name.
I do not find the hostess at the airport…
Please wait for 10-15 minutes and if you still do not find each other, call the telephone number we sent in the confirmation e-mail.
Do I have to pay for the service in advance?
Yes, the service has to be paid in advance to avoid all false bookings.
How much do you charge for any additional stops?
We charge 10€ /address.
Do infants count?
Infants and children do count as one person. We must use special seats for infants and children. We strongly recommend that you inform us (just put a comment) when making booking. Children seats are provided free of charge.
I am coming with many luggage, do I have to pay any extra fee?
If you are carrying extra large luggage please let us know in advance as we may have to send a larger car. You do not have to pay any extra fee for the luggage. Please make a note about it while sending your request.
Can I cancel my pre-paid service?
Yes, you can cancel your service 48 hours before the service starts without any cancellation fee. We can not refund the payment if you cancel the booking less than 48 hours before.
What happens if my outbound flight is delayed?
No problem! We always check the flight’s real arrival time. Your driver will be informed and collect you at the new time at no extra charge. If your flight delays more than 1 hour our driver might has 15-20 minutes late.
I missed my flight. Would you refund my money?
We do not refund any payment only in case of cancellation min. 48 hours before the service.
My flight was cancelled. Is my reservation still valid on a new arrival time?
Yes, it is valid. Please inform us about it as soon as possible. If you arrive on the same day please consider a 15-20 minutes waiting time.
How long does it take from Budapest Airport to the city centre?
The journey from the airport to the city centre takes around 30 minutes by car. If there is heavy traffic it may take up to 50 minutes.
What time will you pick us up on our departure day?
Generally we recommend a pick up time of 2.5 hours before your scheduled departure flight time.
How long my driver waits for me at my hotel?
Your driver waits maximum 10 minutes. If he does not meet his passenger, he leaves.
I have paid my service via PayPal. When I will receive the confirmation e-mail?
During our working hours (8:00-20:00 at Budapest local) we usually send the confirmation e-mails within the next 3 hours after the PayPal confirms the payment.
How long does it take to confirm a booking paid via bank transfer?
It takes appr. 3-5 working days within Europe.